This includes data from 4 providers, including Duke Energy Progress, Apex Utilities, and Wake Electric. When customers call to report service interruptions, this information will be provided to electric crews to ensure faster response time and enhanced troubleshooting capability. T he average energy loss for electricity providers in Wake County is 3.89. Having updated emergency outage phone numbers will provide on-call employees with an automatic glance at all the known information concerning a customer's account, including name, address, account number, map number, substation, meter number and line section.
WAKE ELECTRIC UPDATE
Wake Forest Power customers can update their outage phone numbers by calling customer service at 91 during normal office hours (Monday – Friday, 8 a.m. These telephone numbers need to be the ones you will use when calling to report an outage. More specifically, customers are asked to register up to two phone numbers associated with their account.įor example, you may want to consider providing your home number and a cell phone number. When rural North Carolina utility Wake Electric deployed the FlexNet communication network from Council Lead Partner Sensus in 2012, it was able to improve. Wake Forest Power is asking customers to make sure they have provided accurate contact information. If Wake Forest Power does not have the number, or if the number on file is wrong, information pertaining to the customer's account will not be found.
As long as Wake Forest Power has the number in its system, the OMS will recognize the customer. When a customer calls the outage reporting number, the OMS attempts to identify the telephone number from which the customer is calling and match that number to their account. As an added bonus, customers disconnected due to non-payment who call the number hear an automated message explaining the reason for their electric service interruption. The highlight of the initiative is an automated outage reporting telephone number: 91.Ĭustomers need only to call 91 and follow the prompts to quickly notify Wake Forest Power that their electricity is out. Wake Forest Power makes it easy for customers to report electric outages and stay informed about power interruptions in their area through its Outage Management System (OMS).
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